Cancellation Policies and FAQs: What You Need to Know

Appointments are subject to a 24-hour cancellation and rescheduling policy. Appointments cancelled or rescheduled with less than 24 hours’ notice are charged the full session rate.

Late arrivals are welcome but sessions will remain within the appointments originally agreed upon hour time slot.

In the past, insurance providers have taken upwards of three months to reimburse for services rendered. Acquiring payment often entails many (long) phone calls and emails. At this time, I can no longer work with insurance providers due to those factors. Aside from that, working independently allows me to incorporate several therapies into one visit to accelerate recovery and deliver a more comprehensive treatment plan tailored to you.

Skin Conditions and Infections: I kindly request that you inform me of any current skin conditions prior to your appointment. This is crucial for both our safety and comfort. Please note that I reserve the right to cancel a session without refund if a transferable or infectious condition is not disclosed beforehand.

Preparing for Your Massage: To enhance your massage experience, especially for clients with diabetes or circulatory issues, I recommend gently exfoliating and moisturizing your skin before the session. This simple preparation helps ensure a smooth, uninterrupted massage.

Hair & Jewelry: For massage clients, please remove all jewelry and affix long hair, loosely with a claw clip or scrunchie to the TOP of your head

Your cooperation in these matters is greatly appreciated

Payment is due at the time of booking. Accepted forms of payment include:

• Venmo: @genna-baroni

• Zelle: Genna.Baroni@gmail.com

• Cash or check (payable to Genna Baroni) accepted after the initial booking

Any outstanding balances or late cancellation fees may be invoiced and are due within 30 days.

Clients who adhere to a consistent schedule are welcome to inquire about package deals.

Packages of 5 sessions expire 6 weeks after purchase

Packages of 10 sessions expire 12 weeks after purchase

Terms:

Packages are non-refundable and non-transferable

Unused sessions cannot be carried over past the expiration date

As a fitness service provider in Washington state, I am required to collect sales tax on GROUP FITNESS CLASSES. This sales tax will automatically be applied to group events, workshops, and classes available for purchase online or in person, starting Jan 2025.

Force majeure events include, but are not limited to: natural disasters, severe weather conditions, acts of government or public authorities, pandemics, epidemics, civil unrest, war, terrorist activities, or any other event that makes it impossible or unsafe to provide or attend services.

In the event of a force majeure occurrence, I may likely cancel or postpone sessions. Similarly, clients may cancel without penalty. Clients impacted will receive a full credit for a future session.

I will make every effort to reschedule canceled sessions as soon as it is safe and practical to do so, with priority given to existing bookings and package holders. When possible and appropriate, I may offer online or virtual sessions as an alternative to in-person meetings during force majeure events.

In the event of a force majeure situation, changes or cancellations will be communicated promptly via email and text message.

This policy may be subject to change based on evolving circumstances. Changes will be communicated via the FAQ section of this website

By booking a session, you acknowledge and agree to this policy.