Cancellation Policies and FAQs: What You Need to Know

Clear boundaries help me offer consistent, attentive care.

  • Appointments are subject to a 24-hour cancellation and rescheduling policy. Appointments cancelled or rescheduled with less than 24 hours’ notice are charged the full session rate.

  • Late arrivals are always welcome but sessions will remain within the appointments originally agreed upon hour time slot.

  • Payment is due at the time of booking. Accepted forms of payment include:

    • Venmo: @genna-baroni

    • Zelle: Genna.Baroni@gmail.com

    • Cash or check (payable to Genna Baroni) accepted after the initial booking

  • 10-Session Packages

    Clients who maintain a consistent schedule are welcome to inquire about a 10-session package. Packages allow clients to reserve a regular weekly or biweekly appointment time.

    Package Terms

    Packages expire 12 weeks after purchase.

    Packages are non-refundable and non-transferable.

    Unused sessions cannot be carried over beyond the expiration date.